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In November, I posted a video about my experience with a very unethical doctor. If you haven't seen that video yet, check it out here. This video is an update about what has happened since I filed a formal complaint. I am not at all satisfied and plan to pursue this issue further. This video is in English and has Closed Captions. I will also provide a transcript of the video below for anyone who may need it.
Hey everyone! So, some of you may remember that, in November, I posted a video about
my experience with a very unethical GI doctor.
If you haven't seen that video yet, it's pretty crucial to understanding this
video, so I will link it in the description box down below.
You should probably go watch that first before you watch this because this is a follow up.
I did file a formal complaint and I got this fabulously frustrating letter back from them.
Now, I'm not gonna show you the actual front of the letter because
I don't want to get in trouble for, like, sharing confidential information or
using the facility's name. I don't know. But I am going to tell you
what they said and talk about how I plan to continue to pursue this issue
because this is this is definitely not satisfying at all, because almost
everything they said is wrong. So, as for the doctor, we'll just call him doctor unethical.
We'll just call him doctor unethical so that he may remain anonymous.
So, this is the letter that I got from the manager of
digestive diseases and network endoscopy.
This is what she said: "I am writing in follow-up to
you and your mother's complaint regarding your visit with Dr. Unethical on 11/8/17.
I completed a review of your concern on 12/ 6/2017."
Ok, good you reviewed it. Let's see what happens now.
So, "your input gives us the opportunity to review our services and make changes when necessary"
Except that you're not going to make any changes.
"Your complete satisfaction is very important to us."
Obviously not, as you will see later in the letter.
"Upon reviewing your appointment time and the associated registration times on two occasions
with Dr. Unethical, it appears you arrived a few minutes late each time."
Okay, let's stop there for a moment. I was not late on either of these occasions.
The reason that this manager thinks I was late is because their system doesn't show you as checking in
until they finish checking you in and getting you all registered for the appointment.
And every single time that I've gone to this office, they take at least 15 to 20 minutes to check me in.
I think it may have even been around a half hour one time,
because they cannot seem to manage to get my insurance information and my
name correct. So I'm not sure how that's my fault.
My name changed a little over a year ago so you think they'd have that under control right now.
My insurance changed, I think, almost a year ago so they should have that under control by now too.
Let's continue: "It's important for patients to be on time. . . "
blah blah blah blah I was on time so I already know that.
So, the first occasion that I was supposedly late,
which I'm pretty sure is the time that they took about a half an hour to check me in,
"Dr. unethical did fit you back into his schedule." Wow, what a hero.
"Unfortunately it was after a patient who had a 60 minute appointment this is what caused the delay."
No, no, that is not what caused the delay. Because I remember that particular day,
and I had my mom there with me. So, even though my memory is not-so-hot
I have someone to back me up on this one.
for at least a half an hour, maybe even 45 minutes, I was sitting in "the little room" as I like to call it.
You know, after they call you out of the waiting room and you're in the exam room.
I sat in the exam room and Dr. unethical was sitting at his little desk on his computer for 30 to 45 minutes;
Probably about 45 minutes. And, I had waited in the waiting room for almost an hour before that so that just doesn't add up.
He wasn't with a patient. He was sitting at a desk
and he didn't even look like he was really on the computer. He didn't look like he was doing anything.
So, he was not in with a patient and I wasn't late, so those are both wrong.
"In regards to the second occasion on 11/ 8/2017"--this is the day I had the major issue and walked out
as you can see in the video down below. if you haven't seen it yet.
"It was reported to me you were yelling at the provider upon overhearing doctor Dr. unethical
talking to a nurse about your late arrival."
Ok, two things about this. First of all, I did not "overhear" him.
He whipped opened the door and started screaming at the nurse that was in the room with us.
There was no "overhearing". He was not, like, in the hallway saying I was late--
even if he was that still wouldn't really be okay, but no. I was changing into a gown
and he burst in the room and started yelling about how we were late.
And, in regards to me yelling at him, uh yeah I did yell at him.
Yeah, that's the only thing in here that they're right about. I did yell at him because he was yelling at me
where here they say I was yelling, and it was "also reported that
Dr. unethical did not raise his voice at all." Oh, he's so wonderful isn't he? No!
He came in the room screaming at the nurse right in front of me; burst in the room
opened the door, slammed the door, started screaming right in front of me.
I did not "overhear" and he most certainly raised his voice. And then yes I did raise mine,
which is the only thing they're right about in this letter.
And then they always like to wrap these things up with, like, a nice little sentence at the end,
Like it's supposed to make you, you know, satisfied again.
"It is our commitment to do everything possible to ensure your experience at this Center--
I won't name it I don't want to get in trouble--is positive in every way."
Yeah, obviously that's not your commitment since you told, I think, like three or four lies
in this thing here and you're not doing anything about this doctor. So, I actually
plan to appeal this further to the medical director of the facility, and I
will let you all know how that goes. And, I realize that they may not do anything,
but I intend to take this as far as I possibly can, simply because I don't want
other people to have to have this experience.
And other ways that I plan to try to help other people to avoid this kind of experience
is writing online reviews for this particular doctor. I know that when I need a new provider,
I typically go online and look at the reviews, and if they have some bad
reviews, sometimes it can cause you to kind of look twice. And I definitely want
to make people look twice before they go to this guy and possibly get treated the
way I did. So, that's what's happening with that.
Thanks for watching my video. I'm gonna try to start posting here more often.
It'll be a mix of English videos and ASL videos but everything is always captioned in English,
regardless of if I'm speaking or if I'm signing.
And you can click that subscribe button down there. And ,next to the subscribe button, there's a little bell.
And if you click that bell you'll get notified every time I post the new video.
And, sooner or later-- probably later because it's a doctor's office-- you can find out how
this whole thing is going. But, in the mean-time, I'll have some other content for you guys as well.
Thank you for watching, bye!